Shipping policy
We ship using USPS, UPS & DHL All items are in stock and ready to ship within 3-5 days of order.
Tracking information is provided when your slip is printed for your package to be fulfilled. Fulfillment of items can take 3-5days and then the item is passed to the carrier. Once the item is picked up the carrier can take up to 5 days to scan in a package. Please allow up to 10 days from the time you receive a tracking number before reaching out via email. If after 10 days your package still has not updated please email us and we will be happy to assist you.
Backyard Sports Shop cannot be held responsible for any duties and/or taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties. If the package is refused no refund will be issued.
1. Covered Issues & Verification Requirements
• Lost in Transit
Definition: Package is in transit, but carrier tracking shows no movement or scan updates for 7 consecutive business days (domestic shipments).
Proof Required: Carrier tracking link showing stalled status.
• Stolen (Delivered but Missing)
Definition: Carrier tracking marks the package as "Delivered," but the item is missing from your porch, yard, or delivery area.
Grace Period: Please allow 2 business days after the marked delivery date before submitting a claim (to allow for early carrier scans or neighbor mix-ups).
Proof Required: Safe delivery area check confirmation. For orders over $200, a police report or signed affidavit is required.
• Damaged in Transit
Definition: Items arrive cracked, bent, torn, or functionally unusable due to transit handling (e.g., shattered fiberglass backboards, torn nets, punctured balls, dented metal frames).
Exclusions: Minor cosmetic scuffs on outer shipping boxes that do not affect product safety or playability.
Proof Required: Clear photos or video of the damaged item and the shipping container.
2. Coverage Limits & Order Value Cap
- Maximum Protection Cap: Up to $500 USD per order for full replacement or store credit.
| Claim Type | Minimum Wait Time | Maximum Window to File |
| 7 days with no tracking updates | 7 days with no tracking updates |
Within 30 days of original ship date |
| 2 days post-delivery scan | 2 days post-delivery scan |
Within 15 days of delivery timestamp |
| Immediate upon delivery | Immediate upon delivery |
Within 7 days of delivery timestamp |
4. Policy Exclusions
An incorrect or incomplete delivery address entered during checkout.
- Items damaged during customer assembly, installation, or misuse after delivery.
- Packages refused at delivery or rerouted directly through the carrier after shipment.
5. How to file
To file a claim, visit backyardsportsshop.com/pages/file-a-claim with your email, order number, the type of issue, and the required proof listed above.